Windscreen Claims

We do not require a claim form for windscreens.These claims can usually be cleared over the phone provided your premium payments are up-to-date. Our preferred Windscreen repairer / supplier is Novus (0800 10 35 35) who have outlets nationwide. Please call us on 0800 378 203 for approval of your windscreen claim. 

If you have been involved in an accident and wish to make a claim please CALL US USING THE BUTTON BELOW.

Accident Claims Process

Lodge a claim form by downloading a claim form below and sending it in to us either by fax 09 5205 744, emailing it to or by posting to us at PO Box 74088, Greenlane, Auckland 1546. Once your claim form has been received and processed, our Loss Adjuster will contact you in order to arrange an assessment of the damage to your vehicle. This can be carried out at the repairer of your choice. 

Once your claim has been cleared, the repairs can be started. When repairs are complete, the repairer will invoice us for the work, less any excess that you may be required to pay. If you have been involved in an accident and wish to make a claim please click the button below to download and complete this form. 

Theft Claims Process

Report any theft to the police as soon as possible. They will give you an Incident Acknowledgment Form. Complete a claim form, which you can download by clicking the button below. Forward the claim form and Incident Acknowledgment Form to us, by fax 09 5205 744, email or by posting to us at: 
Insure Direct
PO Box 74088
Auckland 15462

Our Loss Adjusters and Investigators will liaise with you regarding the circumstances of the loss, and to determine the market value of the vehicle. Based upon these reports and once your claim has been cleared we will be able to settle the claim. If your vehicle has been stolen you will need to click the button below to download and complete this form.


Before you make a claim make sure you have read and understood your Policy Wording


We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code,
which provides you with assurance that we offer the highest standards of service to our customers.
Visit or more information on the Fair Insurance Code.